Return Policy

Criteria suitable for free return shipping:
As your reliable source for quality products, JNL Creations makes it our priority to ensure that all orders are fulfilled with accuracy and are of high quality. Accordingly, JNL accepts returns and will refund payment if and when customers are disappointed by JNL Creations merchandise for one of the following reasons: (a) the items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable standard of expectations; or (c) the design of the final product is materially different from the item submitted online or approved. JNL Creations reserves the right to replace only the items that meet any one or all the above criteria, at no costs to the customer including shipping costs. JNL Creations will reserves the right to reprint the order before return is authorized. Allow JNL Creations reasonable time to replace product and embellish merchandise, 3-5 working days.

Criteria NOT suitable for free return shipping:
(a) Products purchased do not fit due to customer error. Sizing charts are provided on all product pages for our customers convenience; (b) Product purchased is worn, stretched, discolored, used or damaged in any way that prevents JNL Creations from restocking, repairing or returning item to manufacturer.

To return a JNL Creations product:
You must request an RMA (Return Merchandise Authorization) number before making a return. Contact JNL Creations to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund. Please be sure to let us know in your email: (a) the date of your purchase; (b) what item(s) you would like to return; (c) the reason for your return. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel. Send the package to:

JNL Creations – Returns: 647 E. Edna Place, Covina, California 91723, United States

Limit of JNL Creations Responsibility
- JNL Creations is only responsible for acting on those instructions sent to JNL Creations that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. JNL Creations is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. JNL Creations is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

- The information and materials contained on this form, including text, graphics, links or other items, are provided “as is”, “as available”. JNL Creations does not warrant the accuracy, adequacy or completeness of the information, art and materials on the site/forms and expressly disclaims liability for errors or omissions in this information, art and materials that are not under its control. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information, art and materials.

- In no event will JNL Creations be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if JNL Creations, or representatives thereof, are advised of the possibilities of such damages, losses or expenses.