Refund policy

Return Policy

Criteria suitable for free return shipping: As your reliable source for quality products, JNL Creations makes it our priority to ensure that all orders are fulfilled with accuracy and are of high quality. Accordingly, JNL accepts returns and will refund payment if and when customers are disappointed by JNL merchandise for one of the following reasons: (a) the items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable standard of expectations; or (c) the design of the final product is materially different from the item submitted online. JNL reserves the right to replace only the items that meet any one or all the above criteria, at no costs to the customer including shipping costs. Criteria NOT suitable for free return shipping: (a) Products purchased do not fit due to customer error. Sizing charts are provided on all product pages for our customers convenience; (b) Product purchased is worn, stretched, discolored, used or damaged in any way that prevents JNL Creations from restocking, repairing or returning item to manufacturer. To return a JNL Creations product: You must request an RMA (Return Merchandise Authorization) number before making a return. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund. Please be sure to let us know in your email: (a) the date of your purchase; (b) what item(s) you would like to return; (c) the reason for your return. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel. Send the package to: JNL Creations – Returns 647 E. Edna Place Covina California 91723 United States